What does being a Wella Professionals Master Colour Expert mean to you? It’s a great accolade and it shows you are an expert in your field of colour craftsmanship. What have you been teaching your colourists at Francesco Group lately? We are always thinking of new ways to use the new trend collections to train our staff. Recently, we have been incorporating self-learning through the new online Wella e-Education platform. It’s a fantastic destination for upcoming hair trends and techniques. How do you help clients realise that it’s better for them to get their hair colour done professionally? As trained hairdressers, we understand hair inside out. As well as offering the best and correct colour service, we look at everything from their lifestyle to their skin, eye and hair colour so we can achieve the perfect look for them. We have great consultation tools and it’s something that just can’t be self-administered or done at home.